Can I send medical records?
FaxQuik is not currently intended for transmitting protected health information or other HIPAA-regulated records.
Get the appHow can we
help?
Straight answers for sending, receiving, plans, purchases, and the occasional fax machine on the other end.
How does the free fax work?
Your first fax is free for up to 3 pages to the US or Canada. The fax document is scheduled for removal after 24 hours.
How do I send a fax?
Open Send, enter the destination fax number, scan or choose a document, review every page, and tap Send Fax. Delivery updates appear in Activity.
Where can I see a received fax?
Monthly includes your own fax number. Incoming documents appear in Inbox after they are received and securely stored.
What is included with each plan?
The 3-Day Send Pass includes 50 outbound pages over 3 days and does not renew. Monthly includes 300 combined sent and received pages, your own fax number, and fax storage.
How do I restore a purchase?
Open Settings, choose Plan & Purchases, then tap Restore Purchases while signed in to the Apple Account used for the original purchase.
How do I cancel the Monthly plan?
Open Settings, choose Plan & Purchases, then Manage Subscription with Apple. Canceling stops future renewals; access continues through the paid period.
Why is my fax still processing?
The receiving fax machine can take several minutes to respond. Check Activity again shortly. If delivery fails, verify the fax number and try again.
How do I remove a fax document?
Swipe left on an Inbox or Activity item and choose Delete. Complimentary first-fax documents are also scheduled for removal after 24 hours.
Still stuck?
Include your iPhone model, iOS version, and the approximate time of the issue. Never email a document containing sensitive information.